FAQ

• Q: How does the iCloud backup work?
• A: iCloud backup is turned off by default. You can turn it on by visiting Settings > iCloud. Once the backup is turned on, all your location crumbs are backed-up immediately. WHIB backs up your data once a day but you can do it manually by turning it Off and back On.

• Q: Can I use iCloud for backing up two devices?
• A: No. We do not recommend you use iCloud to backup your location crumbs from two different devices. It may result in data loss.

• Q: Does iCloud also backup my location tags and other settings?
• A: No. WHIB only backs up your location crumbs, not your tags or other app settings including background etc.
• Q: How many location tags can I add?
• A: WHIB does not limit the number of location tags but we do not recommend using more than 15 location tags within a 100 mile radius for optimal battery performance.
• Q: What happens with my data?
• A: WHIB keeps your data on your device or your iCloud if you choose to back it up. We take data privacy very seriously and do not have any access to it.
• Q: How much battery does WHIB use?
• A: WHIB uses anywhere between 2-4% of your battery per day. This can vary depending on your usage and how much you travel, but we are very sensitive to how much battery we use and our algorithm does not not use GPS too often.
• Q: Can I correct / manually add data?
• A: No. WHIB automatically logs your location and activity through the day so you don’t have to. Future versions will enable users to correct your location by selecting from multiple options.
• Q: How do I resolve a location crumb(s)?
• A: WHIB resolves crumbs automatically, but needs a good internet connection to do so. The crumbs section in Settings show how many crumbs remain unresolved and as it is resolving them, the UI updates. We recommend keeping the app app open until all crumbs have been resolved since WHIB does not resolve crumbs in ‘app in background’ mode to preserve battery life.

• Q: Is there anything I should do to safe-guard my data within the app?
• A: While the app does not require you to do any maintenance, we recommend doing two things every now and then:
  • (a) Take a backup of your data. To protect your privacy, we store the data only in your device. There are no cloud-based servers and we do not have a copy of any of your data. This means that if you lose your device, or delete your app, all your data will be lost unless you have a backup. There are two ways of backing up your data (see faq #2 and #9), and we strongly recommend that you use one of these at least periodically.
  • (b) Check if all your crumbs have resolved. Within the app, navigating to Settings, then Crumbs displays the status of crumbs within your app. If there are a large number of unresolved crumbs in your app, they prevents your app from working properly, and can cause tracking and reporting issues (see faq #4). We recommend checking on this screen from time to time, to ensure crumb resolution is up to date.

• Q: How does the iCloud backup work?
• A: To use this feature, launch whib, and navigate to Settings, then iCloud. To perform a one-time backup manually, set Backup to iCloud to No, then toggle it to Yes. This initiates an immediate backup, which may take a few minutes depending on the amount of history in the app. If the backup is successful, the ‘Last backup’ message on the page will reflect this by updating the date and time of the most recent backup. Once the backup is complete, set Backup to iCloud to No.
  

To perform regular backups, we advise you to leave Backup to iCloud set to Yes. You may also choose to have this only use WiFi for performing the backup. This will attempt to perform a backup once a week. If you log out of your iCloud account, or if the app is unable to access the account for any reason, the backup may be unsuccessful. So we encourage you to check on this screen regularly so your most recent backup is not too old.

A successful backup stores only one file in your iCloud account with the name whib.cloud. You can find this using your device by navigating to iPhone Settings, then tapping on your Name, then iCloud > Manage Storage > Where Have I Been. If for some reason, you find multiple files here, you should feel free to delete all files except whib.cloud.

• Q: I bought a new phone, how do I move my data?
• A: The easiest way to do this is to back up your entire phone and transfer to the new device. However, if this is not possible, then you may back up the contents of whib manually using the steps listed in FAQ above.
  

• Q: How are crumbs resolved?
• A: The app tracks your journeys by recording your latitude and longitude as you go about your day. Each such record is referred to as a ‘crumb’. Once created, a crumb has to be ‘resolved’, a process which translates the latitude/longitude data to a physical address. This allows the app to then analyze your data and create a diary of your day.

  The app attempts to resolve each crumb as it is created. However, this may not always be possible since it requires a data connection. In case of failure, such unresolved crumbs may accumulate and prevent the app from being able to display your journeys accurately. Moreover, because the app tries to resolve these every time it wakes up, this also affects the responsiveness of the app, making it slower and less efficient.

  To check your crumbs, launch the app, and navigate to Settings, then Crumbs. This page should display the number of unresolved crumbs and routes. Leaving the app open on this page forces the app to resolve such crumbs, and the app updates the number of unresolved crumbs and routes on this screen. In order to preserve battery, the app cannot do this in the background.

  If you have just resolved a lot of crumbs, we recommend tapping the Refresh Crumb Calculations option on this page after you are done. This will force the app to reanalyze and verify all crumbs in your history, in case anything was missed or resolved incorrectly.
  

• Q: Why is my app not showing my data correctly / only showing ‘Resolving Crumbs’?
• A: If the app appears to be showing your diary incorrectly or there is missing information under the heading of ‘Resolving Crumbs’, we suggest launching the app, navigating to Settings, then Crumbs. Tapping Refresh Crumb Calculations will force the app to reprocess your crumbs and should resolve the issue. This screen will also show if there are any crumbs which are yet to be resolved (see faq #3).
  

• Q: The app is no longer tracking me.

• A: This happens sometimes after an iOS upgrade. To fix this, try the following:

  (a) go to iPhone settings, scroll down to whib, and ensure that
      – Location access is to Always
      – Motion & Fitness access is switched ON
      – Background App Refresh access is switched ON
  (b) launch whib, navigate to Settings, then General
  (c) tap on the moon icon to stop tracking, and wait on the ‘off’ screen for a few seconds
  (e) quit the app, and terminate it (swiping up)
  (f) re-launch the app, and tap the moon icon to start tracking

  If the app still does not appear to be tracking, please write to us at support@bleatinc.com.
  

• Q: The app crashes upon launch.
• A: This is likely because the data within the app has somehow been corrupted. To fix this, try the following:

  Fix 1:
  (a) terminate the app (swiping up)
  (b) go to iPhone settings, scroll down to whib, and switch on Rebuild Crumb History
  (c) now restart the app, this should resolve the issue

  If Fix 1 does not work, try

  Fix 2 (using a mac computer):
  (a) connect your iPhone to the computer
  (b) launch Finder and select your device from the left
  (c) select Files on the top and whib from the list
  (d) copy all the files under whib to a new folder to your desktop
  (e) compress this folder and email it to us at support@bleatinc.com or share it with us using a file sharing service such as DropBox

  Fix 2 (for a Windows PC):
  (a) connect your iPhone to the computer
  (b) launch iTunes and select your device in iTunes, then navigate to File Sharing
  (c) select whib, which will reveal your data files on the right
  (d) copy all the files under whib to a new folder to your desktop
  (e) compress this folder and email it to us at support@bleatinc.com or share it with us using a file sharing service such as DropBox

  We shall try to fix your files manually and get them back to you as soon as possible. However, this might still take us a few hours, so we suggest you send us these files while you are planning to be at one place for some time.
  

• Q: The app seems to be less accurate than before.
• A: The app’s accuracy should not be affected by upgrading to a newer device, updating iOS, or updating the app. The accuracy does rely on GPS data from your device, and there is some natural variance in this data.

  Occasionally, if you visit a location which is in between two cell towers such that your signal switches between them frequently, GPS data may should you as travelling between the locations of those cell towers. While the app does attempt to filter out such data, this may sometimes result in strange ‘journeys’ within the app. Using a Location Tag at such a location helps alleviate such issues.

  If you feel like the accuracy is consistently different or worse, or if you have any other questions or concerns, please write to us at support@bleatinc.com.
  

• Q: Can I delete and re-install the app?
• A: We value your privacy, and therefore all your data is stored only in your device. If you delete the app without an iCloud backup, you will likely lose all your data permanently. If you do wish to delete and re-install the app, we suggest you follow the steps below to back up your data before deleting the app.

  Method 1: backup using iCloud (this requires a good data connection)
  (a) launch whib, navigate to Settings, then iCloud
  (b) ensure Backup to iCloud is set to No
  (c) now switch Backup to iCloud to Yes, and wait on this screen
  (d) the app will attempt to backup all your data to iCloud which may take a few minutes depending on the amount of history in the app
  (e) if the backup is successful, a ‘Last backup’ message on this screen will update showing the current date and time as the most recent backup

  Your backup is now up-to-date and you may delete and reinstall the app. After re-installing the app, launch whib, navigate to Settings, then iCloud. Now tap the Restore button to restore your data from your iCloud backup.

  Method 2a: backup using a computer (mac):
  (a) connect your iPhone to the computer
  (b) launch Finder and select your device from the left
  (c) select Files on the top and whib from the list
  (d) copy all the files under whib to a new folder to your desktop

  Method 2b: backup using a computer (Windows):
  (a) connect your iPhone to the computer
  (b) launch iTunes and select your device in iTunes, then navigate to File Sharing
  (c) select whib, which will reveal your data files on the right
  (d) copy all the files under whib to a new folder to your desktop

  After copying your files to a computer, you may delete and reinstall the app. After re-installing the app, connect back to the computer and copy the files the other way: from your desktop to your device, and all your data will be restored.
  

• Q: I am unable to restore my data from iCloud.
• A: This is most likely because the app is unable to read the iCloud backup. In order to verify that a backup file exists, navigate to iPhone Settings, then tap on your Name, then iCloud > Manage Storage > Where Have I Been. There should be a file called whib.cloud.

  If the file exists, and the app is still unable to restore it, you may have to email us the backup file so that we may try to restore your data manually. To download the file, try the steps below:

  On a mac:
  (a) go to Settings, click on Apple Id, then iCloud, then Manage… button
  (b) a new window will open up, click on Where Have I Been, and then Show In Finder…
  (c) a Finder window will now show the backup file which you can download / copy
  (d) send us the file by email or using a file sharing service such as DropBox