Listen Up Privacy Policy

Effective Date: March 15th, 2026 

This Privacy Policy outlines how we collect, use, and protect your information when you use the Listen Up Brookline SMS Service ("Service"). By participating in this Service, you consent to the terms outlined below.

1. Information We Collect

When you use the Service, we collect the following types of information:

  • Feedback Messages: Text messages sent to the Service containing your feedback regarding the town of Brookline.

  • SMS Metadata: Information such as the time, date, and sender phone number (for identification purposes). This is necessary for processing and responding to your feedback.

2. How We Use Your Information

We collect your feedback for the following purposes:

  • Collating Feedback: To analyze and share feedback with the town hall in an aggregated, anonymized form.

  • Improvement of Services: Feedback may be used to identify trends and patterns that help improve the town’s services and programs.

3. Data Sharing

  • Anonymized Data: All feedback will be anonymized before it is shared with the town hall, ensuring that no personally identifiable information is included in any reports or analyses.

  • Third-Party Service Providers: We use Twilio as our SMS service provider. While your phone number and message are processed through their platform, this data will not be shared with any other third-party vendors unless required by law.

4. Data Security

We adhere to the Massachusetts Data Security Regulations (201 CMR 17.00), including the following security measures:

  • Encryption: Personal data, such as phone numbers, is encrypted during transmission and storage.

  • Access Control: Only authorized personnel have access to personal data.

  • Compliance with Massachusetts Data Protection Laws: We are committed to adhering to the Massachusetts Consumer Protection Law (Chapter 93A) and data security requirements to protect your information.

5. Data Retention and Destruction

  • Retention: Personal data will be retained only as long as necessary to analyze and report on feedback. Once the data is anonymized, it may be retained for future analysis.

  • Destruction: In accordance with Massachusetts law, any personal information that is no longer needed will be securely destroyed.

6. Notice of Data Breach

In the event of a data breach involving your personal data, we will notify you promptly as required by Massachusetts law (M.G.L. c. 93H), outlining the nature of the breach and steps you can take to protect yourself.

7. Your Rights

You have the following rights with respect to your information:

  • Opt-Out: You can stop using the Service at any time by unsubscribing from further communications.

  • Access: You can request information on what data we have collected about you. If the data has been anonymized, it will no longer be possible to retrieve personal details.

  • Request Deletion: If you wish to request the deletion of your personal information before anonymization, please contact us at the details below.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be effective immediately upon posting the updated policy. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your data, please contact us at:

Email: listenup@bleatinc.com
Address: 207 Washington St #853, Brookline, MA 02445